General

What areas do you service?
We service Charlotte, Lake Norman, Davidson, Mooresville, Cornelius, Huntersville, Troutman, Mt. Mourne, Coddle Creek, Mazeppa, Raleigh, NC and Wilmington, NC.

Coming Soon: Tennessee & Florida

If you’re unsure, just reach out — we’re happy to confirm.

What types of animals do you care for?
We care for virtually all animals, including:
• Dogs & cats
• Birds
• Exotic pets (reptiles, amphibians, etc.)
• Small animals (rabbits, guinea pigs, etc.)
• Farm animals (chickens, goats, etc.)

We create custom care plans for unique or multi-animal households.

Why choose TakeMeowt instead of boarding or a single sitter?
We offer a team-based, premium in-home experience:

• Your pet stays in their routine and environment
• No exposure to illness or stress from boarding
• Backup sitters ensure reliability
• Structured systems = consistent care every time
• Real-time updates, photos, and detailed visit reports

You get the personal touch of a sitter + the reliability of a company.

Services & Care Options

What services do you offer?
We provide comprehensive, in-home pet and home care:
• Dog walking (15, 30, 45, 60 minutes)
• Drop-in pet sitting visits
• Cat care
• Puppy and senior pet care
• Medication administration
• Overday care (extended daytime presence)
• Overnight care (in-home overnight stays)
• House sitting (home presence + pet care)
• Multi-visit daily care plans
• Custom care schedules

What is overday care?
Overday care provides extended daytime coverage for pets who need more attention, companionship, or monitoring. Ideal for puppies, high-energy pets, or pets with anxiety.

What is overnight care?
A sitter stays overnight in your home, providing comfort, security, and routine for your pets while also maintaining your home.

What is house sitting?
House sitting combines pet care with home care — ensuring your home is lived-in, secure, and maintained while you’re away.

Do sitters stay the entire time during overday or overnight care?
Sitters remain highly present and attentive, but like any professional, they may step away briefly for personal needs (meals, errands, etc.).
Breaks are limited, structured, and never excessive — ensuring your pet’s care, safety, and routine are always prioritized.

What happens during a visit?
Each visit is customized but typically includes:
• Feeding and fresh water
• Walks, potty breaks, or outdoor time
• Playtime, enrichment, and affection
• Medication administration (if needed)
• Litter box, cages, or habitat cleaning
• Accident clean-up
• Mail/package collection
• Plant watering
• Light rotation and home checks

Every visit includes updates, photos, and a detailed report.

Booking Requirements

What is required to confirm services?
To confirm your booking, we require:
• Completed client profile
• Meet & greet consultation
• Valid credit card on file
• Approved service request

Customization & Care Quality

Can you customize care for my pet?
Absolutely — everything we do is tailored.
We adjust for:
• Medical needs
• Behavior quirks
• Multi-pet households
• High-energy or anxious pets
• Travel schedules

What if my pet has special needs?
We are experienced with:
• Senior pets
• Puppies
• Medication routines
• Special feeding requirements

We build a fully personalized care plan.

Consistency & Scheduling

Will I have the same sitter every time?
We prioritize assigning a primary sitter for consistency.
However, we operate as a trained team so your care is never disrupted.

Do you work on holidays?
Yes — we are available year-round.
Holiday fees apply, and bookings fill quickly.

Do you arrive at exact times?
Visits are scheduled within a 2–3 hour window to allow flexibility for pet needs and travel logistics.
Time-sensitive requests can be noted and accommodated when possible.

How often should my pet be visited?
• Dogs: Typically 2–4 visits per day depending on needs
• Cats: Minimum once every 24 hours (recommended)
• Puppies/special needs: More frequent visits recommended

Meet & Greet / Onboarding

Is a meet & greet required?
Yes — this ensures safe, consistent, and personalized care.

Is the first consultation free?
Yes — your initial meet & greet is complimentary.

Do you offer additional consultations?
Yes — additional visits or re-introductions can be scheduled for a fee.

What should I prepare before the consultation?
Complete your client profile so we can focus on your pets and home during the visit.

Can services start without a consultation?
No — for safety and quality, we require one before services begin.

Home Access & Security

How do you handle keys and home access?
We use a secure system:
• Keys are coded (no identifying information)
• Backup access is securely stored
• Only assigned sitters have access

Can I use a lockbox or smart lock?
Yes — many clients prefer this.

What if my lockbox is damaged?
If a lockbox on your property is broken or unusable, the client is responsible for replacement.

I live in a secure building — how is entry handled?
Reliable access must be arranged in advance.
We are unable to wait for entry each visit.

If waiting is required, extended visit time may be added and billed.

Payments & Billing

How does payment work?
All services require a valid credit or debit card on file.

Invoices are automatically processed and charged the day prior to the start of service to ensure a seamless, contactless experience.

Do I need to keep a card on file?
Yes — a valid card on file is required for all active clients.
This allows us to:
• Secure your booking
• Process payments efficiently
• Handle any approved additional services if needed

What payment methods do you accept?
We accept:
• Credit cards
• Debit cards
• Secure online payments

We do not accept cash or checks.

What happens if my card declines?
If a payment is declined:
• You will be notified immediately
• Payment must be resolved before services begin

We are unable to proceed with scheduled services without a valid form of payment.

Are there additional charges?
Additional fees may apply for:
• Extra pets
• Extended or premium care (overdays, overnights, house sitting)
• Errands or supply runs
• Additional consultations
• Extended time due to access delays

All pricing is communicated upfront whenever possible.

Do you charge holiday fees?
Yes — holiday rates apply to services scheduled on major holidays.

What is your cancellation policy?
We reserve time specifically for your pets:
• No refunds for early returns or shortened trips
• With 24+ hours notice, account credit may be issued

Emergencies & Reliability

What happens in an emergency?
We follow a structured plan:
• Contact you immediately
• Contact your preferred vet
• Transport if needed
• Provide updates throughout

Do you have backup sitters?
Yes — our team ensures uninterrupted care in any situation.

What if I run out of food or supplies?
We will notify you first.
If needed, we can restock:
• $25 trip fee + cost of items

Daily Care Details

Do you clean up accidents?
Yes — we clean and monitor for accidents.

Do you pick up dog waste during walks?
Always included.

Will my home be taken care of too?
Yes — we help maintain your home while you’re away:
• Mail/packages
• Plants
• Lights
• General presence

Satisfaction & Trust

Are you insured?
Yes — we are a professional, insured company.

Do you guarantee your service?
Yes — we stand behind our care and will address any concerns promptly.

Can I tip my sitter?
Yes — always appreciated, never expected.

Keys & Account Management

How do I get my key back?
We can return or mail your key upon request.

Still Have Questions?

We’re here for you
(704) 300-8656
TakeMeowt.com